If you have been authorized either via email or by phone to return a product, you may do so by filling out the information below and checking out. We will hold the return order for receipt of your item. Please read the following carefully:
• Complete this page and check out using the standard shipping option (this will prepay the shipping of the item(s) back to you). When you have completed the order, print out a copy of the email reciept you recieve (pg 1 only) and send it in the box with the returned item.
• Do not return the item in it's original gift box. Secure the item in a ziplock bag or wrapped in tissue and then put it in the mailer you are using.
• Please use the appropriate packaging and delivery to insure the contents when you are shipping the item to us - do not put items in paper envelopes as the paper will rip in the mailing process and the item could be lost. N&L is not responsible for the item until it is received in our office.
• Returns are processed within 5 business days of the date the item is received in our office. You will receive an email once the package has shipped.
• The $7 base charge is for return shipping to us. At checkout you will not be charged for shipping again unless you add another item to your cart.
• Item(s) will be shipped back to the bill to address used at check out unless another address is specified as a ship to address at checkout.
• Questions? Call us, at 817.926.6336.