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Product Return

Product Return (Ship to: N&L, 2 Shaker Rd., Suite E211, Shirley MA 01464)

Average rating:
average rating 97%
48 reviews
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There are certain items that can be returned/exchanged without phone or email approval.  The approved conditions for product returns are listed in the dropdown below.  If the reason you need to return your item is not listed, please email or call us to discuss the issue.  If you see your reason for return listed, please select it and complete check - and PLEASE print a copy of your return order confirmation and include it with the item you are sending back. We will hold the return order for receipt of your item. Please read the following carefully:

•  The $7 fee listed above is the shipping charge to send the item back to you via USPS.  If there is a charge for the return, you will see it listed in the dropdown.  

•  Once you have completed checkout, please print out a copy of the email receipt you receive (pg 1 only) and send it in the box with the returned item.

•  Do NOT return the item in it's original gift box as the packaging will not be returned.  Secure the item in a ziplock bag or wrapped in tissue and then put it in a padded mailer or box.  

•  Please use the appropriate packaging and delivery to insure the contents when you are shipping the item to us - do NOT put items in paper envelopes as the paper will rip in the mailing process and the item could be lost.  N&L is not responsible for the item until it is received in our office.

• Returns are processed within 5 business days of the date the item is received in our office.  You will receive an email once the package has shipped.

• Item(s) will be shipped back to the bill to address used at check out unless another address is specified as a ship to address at checkout.

• If the reason you are returning an item is not listed below, please contact us to discuss the reason for return.  If approved, we will set up an individual return ticket for you to submit.

•  Questions?  Email us at info@nelleandlizzy.com.

Average rating:
average rating 97%
48 reviews

Read all reviews

Featured positive reviews:

average rating 100%
Mothers necklace 04/14/2018
By Lisa
So very pleased with the customer service at Nellie and Lizzy! I decided that I wanted a larger charm on a necklace I ordered and they were quick to answer my email inquiries, gave me clear instructions for return and payment and when there was a small mix up, quickly righted the problem with out any delay. Shipping my was speedy, email updated kept me posted, wonderful company to do business with! And their jewelry is beautiful! Thanks so much!
average rating 100%
I love my rings 06/11/2018
By Sherri Hoffman
My daughters got me stackable birthstone and initial rings for Mother's Day. I absolutely love the rings. The stackable rings have a different appearance all of the time which i love, it's a unique design, colorful and fun. The rings were too small, so i had to return them for a larger size. The process was so smooth and quick. I have already recommended your products and services to others.
average rating 80%
Great customer service 08/31/2018
By Shelly B
I have treasured my Nelle and Lizzy birthstone rings. They represent my kids. After several years I lost a stone in one of the rings. Just looked down and the stone was gone! Getting that replaced was easy and reasonably priced. The ring was back on my finger in no time. Very happy with this process.
average rating 100%
Amazing! 01/20/2020
By Nana
I can't say enough good things about these folks, especially Jim, who worked with me to add a third grandchild's name to a bangle I purchased a few years ago. The bracelet is perfect, the service provided was excellent, and I continue to recommend this item and this vendor to everyone. Thank you.