N&L will ship all packages via UPS. If the UPS shipping schedule is interruped due to weather conditions, N&L is not responsible for the delayed shipment and there will be no shipping refunds or product refunds given as a result of weather delays out of our control.
All jewelry is .925 sterling silver. Rings are approximately 3 mm wide. Each item is stamped with the sterling silver mark of .925 and the Nelle & Lizzy logo.
If you have ever experienced allergies to silver, we do not recommend ordering our jewelry. Although they are .925 sterling silver we do not coat them with any non-allergenic coatings which are found on some silver jewelry.
Any jewelry that has customized stamping is not returnable. Since the majority of our products are customized we are unable to accept returns once the order is placed on any customized pieces. All other products must be returned in resellable condition within 30 days of the date of delivery. If items are damaged upon return, we will evaluate the extent of the damage and any credit issued will be adjusted accordingly. If you have a product that is not customized but that has been assembled or soldered according to your order, there is a restocking fee of 20% and the customer is responsible for all return shipping charges and the original shipping is not refundable. If you would like to exchange a necklace or bracelet for a different size, the price will be adjusted to reflect the change in length and a $2 charge per item that has to be moved to the new product.
If there is an error with your order and the error is on our part, once the jewelry is returned and the mistake is verified we are happy to send out a corrected item. The original piece must be returned to us in order for us to send out a replacement item. Simply include your receipt for return shipping in your package and we will refund that amount to the original credit card used to place the order if the error is found to be on our part. Make sure to return the ring to us with a completed form: Product Return Form
Shipping and handling charges cannot be refunded. If you need to exchange an item after receipt, place the product in its original packaging and return it to the address below:
Nelle & Lizzy.com
1226 South Lake St.
Fort Worth, Tx 76104
If you do not have the original packing materials, the item should be taken to your local packaging store to assure proper mailing procedures. Please be certain to insure your package, and include the following form with your order Product Return Form
Once your returned product is received, we will issue a credit within 10 business days (allow one month for the credit to appear on your credit card statement).
There are several different types of information that we gather which helps us learn about our customers and personalize the shopping experience at NelleAndLizzy.com. Here are the types of information we gather:
1. Information You Provide: We store any and all information you enter on our website or provide to us via other means. We use this information to help us communicate with you, fulfill your order and provide a personalized shopping experience. You can choose not to provide certain information at any time; however, you may not be eligible to participate in special offers or take advantage of special features offered on NelleAndLizzy.com.
3. Other Information: We may receive information about you from other sources which we will store as account information.
Information about our customers is very important to us and we are committed to protecting your privacy. We do not sell your information to others. We share customer information only as described below.
We do employ other companies and individuals to perform specific tasks or business functions for us. Examples of these tasks include but are not limited to: order fulfillment, product shipping and delivery, communication via postal mail or email, marketing, credit card processing, and customer service. These companies or individuals will have access to your personal information only to the extent needed to perform their specific task or function.
If for any reason, we need to disclose your personal information for any reason, except as noted above, we will contact you for permission and you will have the option to not have your information disclosed.
We aim to protect the security of your personal and payment information during transmission by using Secure Sockets Layer (SSL) software. SSL software encrypts all the personal information you enter including, name, address, and credit card number so that it cannot be read over the internet. We do not print your full credit card number on any documentation.
Children and Age Limitations:
Our product is not intended for children under the age of 7. We do not sell our products directly to children. Our product is sold to adults 18 years of age or older for their own use or to provide to their children at their discretion. If you are under the age of 18, you may only use NelleAndLizzy.com with the permission and supervision of a parent or legal guardian.
Conditions of Use and Revisions:
When you visit NelleAndLizzy.com
or send e-mails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this site. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
All content included on this site including text, graphics, images, illustrations, designs, icons, photographs, video clips, downloads, logos are property of Nelle & Lizzy and are protected by United States and International Copyright Law.
Nelle & Lizzy, NelleAndLizzy.com, Nelle & Lizzy Designs and other marks indicated on our site are trademarks of Nelle & Lizzy. NelleAndLizzy.com graphics, logos, page headers, button icons, scripts, and service names are trademarks or trade dress of Nelle & Lizzy.
User Comments, Feedback, and Other Submissions:
All comments, feedback, suggestions, ideas, and other submissions disclosed, submitted or offered to Nelle & Lizzy., whether online, by email, by postal mail, or otherwise ("Comments") shall be and remain Nelle & Lizzy.'s property. Your disclosure, submission or offer of any Comments shall constitute an assignment to Nelle & Lizzy. of all worldwide rights, titles and interests in all copyrights and other intellectual properties in the Comments, and Nelle & Lizzy. shall not be limited in any way in its use, commercial or otherwise, of any Comments. Nelle & Lizzy. is and shall be under no obligation (1) to maintain any Comments in confidence; (2) to pay compensation for any Comments; or (3) to respond to any Comments. Nelle & Lizzy. has the right but not the obligation to monitor and edit or remove any Comments.
You agree that your Comments will not violate any right of any third party, including copyright, trademark, privacy or other personal or proprietary right. You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of NelleAndLizzy.com. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead Nelle & Lizzy. or third parties as to the origin of any Comments. You are solely responsible for any Comments you make. Nelle & Lizzy. takes no responsibility and assumes no liability for any Comments posted by you or any third party.
Colors, Designs, Accuracy:
We have made every effort to display as accurately as possible the colors and designs of our products that appear on NelleAndLizzy.com. We cannot guarantee that your computer monitor's display of any color or pattern will be accurate. Nelle & Lizzy does not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free.
Links to Other Web Sites and Services:
NelleAndLizzy.com may contain links to other Web sites that are not under the control of Nelle & Lizzy. Nelle & Lizzy has no responsibility for the linked Web sites nor does linking constitute an endorsement of any linked Web site. Links are provided solely for the convenience and information of the user.
The materials on the Sites are provided "as is" without warranties of any kind, either express or implied, including without limitation, warranties of title, implied warranties of merchantability, fitness for a particular purpose or non-infringement of intellectual property. Nelle & Lizzy expressly disclaims any duty to update or revise the materials on NelleAndLizzy.com, although Nelle & Lizzy may modify the materials at any time without notice. Your use of NelleAndLizzy.com is at your sole risk, and you assume full responsibility for any costs associated with your use of NelleAndLizzy.com. Nelle & Lizzy shall not be liable for any damages of any kind related to your use of the Sites.
You agree to defend, indemnify and hold Nelle & Lizzy harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of NelleAndLizzy.com and/or your breach of any representation, warranty, or other provision of the Terms and Conditions.
You agree to the following dispute resolution procedure: In the event of any controversy, claim, action or dispute arising out of or related to any transaction conducted on NelleAndLizzy.com, or the breach, enforcement, interpretation, or validity of this Agreement or any part of it ("Dispute"), the party asserting the Dispute shall first try in good faith to settle such Dispute by providing written notice to the other party describing the facts and circumstances (including any relevant documentation) of the Dispute and allowing the receiving party 30 days in which to respond to or settle the Dispute. Nelle & Lizzy and you both agree that this dispute resolution procedure must be satisfied prior to any litigation or filing any claim against the other party.
Choice of Law:
This Agreement shall be construed in accordance with the laws of the State of Texas, without regard to any conflict of law provisions. Any dispute arising under this Agreement shall be resolved exclusively by the state and/or federal courts of the State of Texas, Tarrant County.
These terms are effective unless and until terminated by either you or Nelle & Lizzy. You may terminate this Agreement at any time. Nelle & Lizzy. may also terminate this Agreement at any time without notice, and accordingly may deny you access to NelleAndLizzy.com, if in our sole judgment you fail to comply with any term or provision of the Terms and Conditions.
Orders shipped within the state of Texas will have all applicable local and state sales taxes added to your total order, and to your shipping charges where appropriate. All other states will not be charged sales tax.
Nelle & Lizzy currently accepts Visa, MasterCard, Discover and American Express.