Questions About Rings:

Do you offer rings with more than 3 bands?
We do not offer a ring with more than three bands so that we may ensure the quality and fit of our design. As the bands are intertwined, adding additional bands increases the width of the ring and prevents it from rolling down the finger properly. Should there be more than three names desired for the ring, we suggest that you purchase two rings and stack them or have more than one name imprinted on each band. Please note that for bands bearing more than one name, the 12 characters/spaces per band limit still applies.

Can I have one name stamped on one side of the ring and a birth date or another name on the opposite side of the ring as long as it is within 12 characters?
We are sorry but because of stretching, we only can stamp each band once.

Can I have a name or date stamped on the inside of the ring?
No, we do not have the ability to stamp the inside of the ring.

Are the birthstone rings available in double and triple rings?
No, the birthstone rings only come as singles. They look great stacked!

What kind of stones are in the birthstone rings?
The stones are Swarovski crystal, the highest quality crystal glass from Switzerland.

Can I add a band at a later date?
Each ring is sized according to the combination of bands. It is not possible to add a band as the additional width of the band would decrease the overall sizing of the ring. We suggest that you buy a single band to stack with your original ring.

Can I get a double or triple band and leave a band blank to get stamped at a later date?
Yes. There will be an additional $25.00 charge per band for delayed processing and return shipping.

I noticed on the models hands on the website that sometimes the names on the rings are covered up by other bands. Will I be able to line the bands up so that all the names show?
You will be able to arrange the bands so that all the names are showing, but once your hands begin to move, the rings will shift as the bands are interconnected.

Can I order a ring smaller than a size 4 or larger than a size 10?
No. We offer rings in half and whole increments of sizes 4 through 10.

When trying to determine my ring size, do I order the size I normally wear or a half size bigger to allow for multiple bands?
We ask that you order the size that creates a snug (not tight) fit on your finger.

What if I am placing an order and don't know the size to order?
If you are unsure of your size, we ask that you order a ring sizer for a nominal $2. Once you know your size you can go back to website and order your ring.

Since the double and triple rings have more than one band, I am afraid they will be uncomfortable. Do you have complaints about this?
No. The rings are created to ensure a comfortable fit. We hand size each ring to be sure that it will not cause any discomfort.

General Questions :

What is the time frame for a typical order?
Once we receive your order, we are able to create your custom jewelry and prepare it for shipping within 15 business days. Please note that this time frame does not apply during the following holidays: Christmas, Valentine’s Day, and Mother’s Day. Orders placed during these times may take up to 25 business days to create and ship.

Can I have my order rushed?
Yes. When placing your order please choose the rush shipping option. The cost includes a rush fee of $25.00 plus the cost of shipping. Your order will leave 1-3 business days after the order is placed. You will receive a tracking number once your order has been shipped.

What if I need to have my jewelry re-done?
Occasionally there will be an error in the sizing of a ring or in the spelling of names. If the error is on our part, we request that you return the jewelry to Nelle and Lizzy. We will correct our mistake and ship your purchase with in 5 business days. If the error is on your part, we ask that you return the jewelry, and we will create a new piece at a discounted price. Please note that we will not accept returns without the approval of Nelle and Lizzy. For approval, please contact us at info@nelleandlizzy.com or at  817.926.6336. Click here to download our jewelry return form. We recommend returning your purchase using an insured service.

I have had allergic reactions to sterling silver in the past, will I be able to wear this jewelry?
Our jewelry is created with .925 sterling silver, the highest grade of silver available for jewelry making. If you have had a previous allergic reaction to silver, we ask that you do not order our jewelry. Due to the stamping process, we are unable to coat our jewelry with the hypoallergenic coating which prevents allergic reactions.

Do you offer your jewelry in gold?
No. Gold is a much harder metal and does not imprint to our specifications. For this reason, we do not offer gold or gold-plated jewelry.

Can I change my order after it is placed?
If you would like to cancel or change your order please call or email us as soon as possible. Please keep in mind that our system is designed to ship orders quickly and efficiently. Therefore, we can not change an order once it has entered  production.
 
Can you ship internationally?
If shipping outside the US please note that there may be brokerage fees and taxes on your shipment. The recipient is responsible for these charges. We ship using USPS Express shipping and there is a $28 shipping charge. The orders will be shipped within 15 business days and there are no rush options available.

Can I order a gift certificate?
Yes, to order a gift certificate click here.
 
Our Customer Service hours are Monday-Friday 9:00-5:00 Central standard time.

Return Policy:
Any jewelry that has customized stamping is not returnable. Since the majority of our products are customized we are unable to accept returns once the order is placed on any customized pieces. All other products must be returned in resellable condition within 30 days of the date of delivery. If items are damaged upon return, we will evaluate the extent of the damage and any credit issued will be adjusted accordingly. If you have a product that is not customized but that has been assembled or soldered according to your order, there is a restocking fee of 20% and the customer is responsible for all return shipping charges and the original shipping is not refundable. If you would like to exchange a necklace or bracelet for a different size, the price will be adjusted to reflect the change in length and a $2 charge per item that has to be moved to the new product.

If there is an error with your order and the error is on our part, once the jewelry is returned and the mistake is verified we are happy to send out a corrected item. The original piece must be returned to us in order for us to send out a replacement item. Simply include your receipt for return shipping in your package and we will refund that amount to the original credit card used to place the order if the error is found to be on our part. Make sure to return the ring to us with a completed form: Product Return Form

Shipping and handling charges cannot be refunded. If you need to exchange an item after receipt, place the product in its original packaging and return it to the address below:

Nelle & Lizzy.com
1226 S. Lake Street
Fort Worth, Texas 76104

If you do not have the original packing materials, the item should be taken to your local packaging store to assure proper mailing procedures. Please be certain to insure your package, and include the following form with your order Product Return Form Once your returned product is received, we will issue a credit within 10 business days (allow one month for the credit to appear on your credit card statement).